Crypto.com Prepaid Card
Prepaid Visa card in the Crypto.com App, loaded with fiat including funds converted from crypto, tied to the Level Up program.
Security record: 2 incidents · 1 own fault · 1 repaid in full- Prepaid Visa card: virtual card first, physical card on request
- Top up from your crypto wallet, cash account or a credit or debit card; crypto is converted to the card currency
- No monthly, annual or setup fee for the card; a physical card issuance fee may apply
- CRO rewards on spending set by your Level Up plan, 0% to 4.5% on the US page, with monthly caps
- Level Up plans run from free to $29.99 a month in the US, or unlock by locking up CRO
- Cashback
- 0%
- Paid in
- CRO
- Monthly fee
- Free
- Physical card
- $4.99
- FX fee
- 3%
- ATM
- 2% above $200/month free limit
- Custody
- Custodial
- Crypto converts
- Top up first
- Identity check
- Required
- Issuer
- Community Federal Savings Bank
Some of these terms come from a review site because the issuer does not state them, and they can be out of date.
Compare all cardsSeven criteria from the terms on this page, on a scale of 10. Compare it with other cards only. How we score
- Custody 4.0
- Self-custody is a 10, a custodial balance is a 4.
- Cashback 1.0
- Base tier: 3% or more is a 10, no cashback is a 1. Paid in the project's own token, a rate counts at three quarters.
- FX and conversion 1.0
- Base tier: no fee is a 10, 3% in FX and conversion together is a 1.
- Issuer and record 8.0
- US card issued by Community Federal Savings Bank; funds held by Crypto.com
- Fees 9.7
- No monthly fee is a 10; a fee or a paid physical card lowers it.
- Regions 10.0
- US, EU, UK, Asia-Pacific and Latin America
- Phone pay and card types 5.0
- Apple Pay, Google Pay, virtual and physical cards.
Cost to start: No card fee; Level Up plans from free to $29.99 a month in the US
- Download the Crypto.com App and complete KYC
- Open Level Up and pick a plan by subscription or CRO lockup
- Tap Start next to Crypto.com Card and submit your address and card name
- Use the virtual card once it is issued
- Request a physical card under Card, More, Settings
- Top up from the Card tab
Funds are held by Crypto.com, and topping up with crypto sells it into the card currency. Reward rates, caps and Level Up costs vary by plan and region and can change.
2 incidents · 1 own fault · 1 repaid in full
Past incidents 2
Employee account phished, some users' data exposed. Bloomberg reported in September 2025 that a Scattered Spider member phished a Crypto.com employee in early 2023 and accessed personal data of a very small number of users. Crypto.com said no funds were accessed and that it filed an NMLS data incident notice in 2023, calling cover-up claims baseless. Crypto.com said customer funds were not accessed; it published no public incident post. https://cointelegraph.com/news/crypto-com-report-undisclosed-user-data-leak-unfounded
Fault disputedNo user losses
Sources: cointelegraph.com, theblock.co, decrypt.co
2FA bypass drained 483 accounts, about $34M. Attackers made unauthorized withdrawals from 483 accounts by bypassing 2FA: 4,836.26 ETH, 443.93 BTC and about $66,200 in other coins, roughly $34M. Crypto.com paused withdrawals, added a 24-hour delay for new whitelisted addresses and said all affected users were reimbursed. PeckShield disputed the company's early claim that no customer lost funds. Crypto.com's security report says all affected accounts were fully reimbursed, confirmed by CEO Kris Marszalek. https://crypto.com/product-news/crypto-com-security-report-next-steps
Own faultUsers lost $33.8M to $34MRepaid in full
Sources: crypto.com, techcrunch.com, decrypt.co
From the project’s statements and security coverage. Own fault means the project’s code, servers or keys; third party means a vendor, registrar, oracle or issuer it relies on.
